1. Who is Voice2net Telecom™? Voice2net Telecom™ provides communication services to businesses and residential customers through one of the largest networks in the world. We believe that people should have the right to communicate at the best possible price. We access the global communication networks at wholesale prices which allow us to pass on the savings to you. Voice2net Telecom™ is in direct competition with Telstra, Optus, AAPT and other communication companies to provide excellent value, direct dial telephony for your local, national, international and calls to mobiles.
2. Are there any costs or charges involved? Joining Voice2net Telecom™ is free of charge. All that you will pay for is the cost of your telephone calls. If you choose to become a Voice2net customer your line rental and all calls (including local calls) are billed by Voice2net on the same bill. There will be no connection charges for lines already rented by you, but for any new or additional line standard Telstra connection charges will apply.
3. Will my phone number change? No, your number does not change. Nothing changes except that you will receive a bill from Voice2net Telecom™ instead of your current provider.
5. Does Voice2net offer a long distance or international fax service? You are able to send faxes by using the Voice2net Telecom™ network. International Faxes are be charged the same as if you were making a voice call. Please be aware however, that you must use 0011 when dialing internationally as 0015 (fax stream) is a Telstra product and 0019 is an Optus product and is not compatible to the Voice2net network.
9. What is Full Service? Voice2net is not only able to help you save on your national and international calls, but on your local calls too! You will receive one bill from Voice2net for all your telephone charges, including local calls, calls to mobiles, service and equipment charges, at Voice2net's great rates!
When you join Voice2net's Full Service (all your telephone charges) you authorise that your entire account, not just the one number be transferred to Voice2net, so what that means is that all of the services which did appear on your Telstra bill, will now be billed for you by Voice2net. So please make sure that you know what numbers are on your account before authorising transfer.
Online
Go to the "pay your bill" option on this website to enter your credit card details for immediate online payment.
Credit Card
Call our Telepay service on 1300 857 892 (24hrs) to pay your bill using Bankcard, MasterCard, Visa, American Express and Diners. We will provide you with a receipt number for your records.
Paying in Person
Please present your payment slip at a Post Office where cash, cheque or credit card will be accepted.
Mail
Detach the payment slip from the bottom of the bill and return it together with your cheque made out to Telecommunications Payment Services. They are our outsourced transaction payment processing bureau.
Direct Debit
Call 1300 857 863 and register for Direct Debit to nominate your bank account or credit card. Payments will be taken out on the due date for you automatically. You will never have to remember to pay your bill again
BPay
Contact your participating Bank, Credit Union or Building Society, either by internet or telephone, to make this payment from your cheque, savings or credit card account. When prompted enter the biller code & your Customer Reference (on your bill)
