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Acceptable Usage Policy
This Internet Acceptable Use Policy sets out the rules which apply to use of broadband internet connection services, including your responsibilities, and permitted and prohibited uses of those services.

Customer Complaints Policy
The following outlines our policy and procedures for the handling of verbal and written complaints. This Policy is compliant with the ACIF Industry Code on Complaint Handling.

Customer Service Guarantee
Voice2net telecom is committed to upholding the Telecommunications (Customer Service Guarantee) Standard 2000 (No. 2) issued by the Australian Communications and Media Authority ( CSG Standard ).
This means that for eligible services we promise to meet certain minimum performance standards and to provide our customers with financial compensation when these are not met.

Fair Use Policy
This is the Voice2net telecom’s Fair Use Policy.  It only applies to the Service we supply on the Optus Mobile Digital network.

Financial Hardship Policy 
This is Voice2net telecom's Financial Hardship policy Policy, which forms part of Voice2net telecom's Standard Form of Agreement or Voice2net telecom’s Master Services Agreement, as applicable.

Privacy Policy
We only collect personal information where it is necessary to perform our functions and activities and provide the Supplies to you. We would like to reassure customers that we will only disclose your personal information as set out in this Policy.

Standard Form of Agreement
By entering into this standard customer agreement with Voice2net telecom you contract with us for the supply of Services, Equipment, Software and Maintenance as relevant to you. This SFOA has been filed with the ACMA and is a standard form of agreement for the purposes of Part 23 of the Act.

Cap Plan Inclusions and Limitations
Some call types are not included within your cap call limit. To avoid disappointment, please check before ordering.
$32 cap plan inclusions 
$54 cap plan inclusions 
$87 cap plan inclusions 
$109 cap plan inclusions 
$109 Supercap plan inclusions 
$142 Supercap plan inclusions 

Wireless Broadband Terms
Special terms and conditions apply to the wireless service supplied on the Optus network.
1GB plan inclusions 
2GB plan inclusions 
6GB plan inclusions