1. Who is Voice2net Telecom™?
Voice2net Telecom™ provides communication services to businesses & residential customers through one of the largest networks in the world. We believe that people should have the right to communicate at the best possible price. We access the Telecommunications networks at wholesale prices which allow us to pass on the savings to you. Voice2net is in direct competition with Telstra, Optus, AAPT & other communications companies. We deliver a one bill solution for all calls, service & equipment charges.
2. Are there any costs or charges involved?
Joining Voice2net is free of charge. All that you will pay for is the cost of your telephone calls. With the Voice2net Total Service option your service, equipment, products & all calls are invoiced to your business by Voice2net Telecom™.
3. Will my business phone number change?
No, your number does not change. Nothing changes except that you will receive a bill from Voice2net for your national, international & calls to mobile phones at greatly reduced prices. All other service, equipment, specialised call & product charges remain the same.
4. Does every business call I make go through the Voice2net Telecom™ network?
Yes, except for calls to 12, 13, 18, 19, 0500, 0900 numbers which are still billed to you by Voice2net at the same rates as every other provider.
5. Am I entitled to an account manager?
Yes, any size business is allocated with an account manager. You will have their contact details, so you can deal with them personally. They will know you & understand your business.
6. How do I access your network?
Voice2net will preselect your lines & or possibly reprogram your PABX system (if necessary) to allow all calls to be charged at Voice2net low rates.
7. Is there any disruption to my business or lines during the pre-selection process?
No, absolutely not. The process is completely seamless & is carried out using an automated transfer process between networks.
8. Can I transfer my 1300 & or 1800 numbers to Voice2net for a saving?
Yes, Voice2net can arrange to "port" your inbound & or freecall numbers from your current company as well as offer you better rates in the process.
9. Do you offer a long distance or international fax service?
You are able to send faxes by using the Voice2net network & will be charged the same as if you were making a voice call. Please be aware however, that you must use 0011 when dialling internationally as 0015 (fax stream) is a Telstra product & 0019 is an Optus product & is not compatible to the Voice2net Telecom™ network.
10. I think I am contracted to my current provider, how do I know if I am?
It is very rare to see fixed wire lines under contract. But if you are in doubt Voice2net will happily attempt to analyse & interpret your contract. Just fax it to us on 07 4948 1690 and we will find out for you.
11. How long does it take to transfer to Voice2net Telecom™ from my current provider?
In most instances 5-10 days. All phone companies have 30 days to release services so please bear this in mind.
12. What about my mobile phone?
Voice2net Telecom™ can combine your mobile, fixed line charges and internet all on the one monthly easy to read bill. There is no need to change your existing phone numbers.
13. How do I request new lines, relocations & other products & services like line hunt & message bank etc?
Please talk to your Voice2net account manager, they can request all of these & more on behalf of your business.
14. If I am experiencing a fault how do I report & resolve it?
If there appears to be any type of fault on your line then you can contact our 24 hour fault logging service on 1300 857 865. The fault will be reported & investigated. If it is a network fault, it will be cleared as soon as possible. If it is a line fault a technician will be arranged to attend within maximum 2 working days.
15. What will my bill look like?
WithVoice2net, you have the option of receiving either a paper hard copy or an electronic soft copy of your bill via email. Beyond this, the "view your bill" option on this website (once set-up for you with a password), allows you to view & create itemised call data reports. We invite you to call us on 1300 857 863 for an explanation of this option.
Online
Go to the "pay your bill" option on this website to enter your credit card details for immediate online payment.
BPay
Contact your participating Bank, Credit Union or Building Society, either by internet or telephone, to make this payment from your cheque, savings or credit card account. When prompted enter the biller code & your Customer Reference (on your bill).
Credit Card
Call our Telepay service on 1300 857 892 (24hrs) to pay your bill using Bankcard, MasterCard, Visa, American Express & Diners. We will provide you with a receipt number for your records.
Paying in Person
Please present the payment slip from the bottom of your bill at a Post Office where cash, cheque or credit card will be accepted using the barcode.
Mail
Detach the payment slip from the bottom of the bill & return it together with your cheque made out to Telecommunications Payment Services. They are our outsourced transaction payment processing bureau.
Direct Debit
Call 1300 857 863 & register for Direct Debit to nominate your bank account or credit card. Payments will be taken out on the due date for you automatically. You will never have to remember to pay your bill again.
